The player from United Kingdom has actually been accused of breaching bonus terms by placing one bets increased as opposed to authorized types. Right after a better examination, we wound up rejecting this criticism as unjustified.
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Eventually, the player was encouraged to forward this challenge in front of the relevant regulatory system. We're unsure whether the player did so because there's no further info available at any time due to the fact then. The criticism stays unresolved.
The casino afterwards educated us The difficulty that prompted the deposit Restrict placing to not operate propersly had been solved. The player's deposits had been refunded. The player's complaint was shut as 'Fixed'.
You could find additional information about all the issues and black factors from the 'Basic safety Index discussed' element of this assessment.
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The participant from Brazil asked for a withdrawal below two weeks prior to publishing this grievance. The payment hasn’t been processed but. The player later on confirmed which the withdrawal was processed productively, as a result we marked this complaint as fixed.
Casinos with a Below average Safety Index usually have an unfavorable ratio in their selection of holiday makers to pertinent problems submitted by players. It means that this casino has most likely addressed some players unfairly in past times. Submitted: 03 Jul 2024
The participant from Norway has asked for a withdrawal prior to submitting this grievance. Sad to say, check here their winnings haven’t been received but. The participant later on verified which the withdrawal was processed correctly, consequently we marked this complaint as settled.
The participant from Norway attempted to request a withdrawal, nevertheless the casino accused him of bonus abuse and confiscated all accumulated winnings. It turned out that the wagering requirements for the deposit reward weren't satisfied at the time he asked for a withdrawal.
Members of our casino evaluation group contacted the casino's representatives to learn the way practical, professional, and brief their responses are. We discover buyer assist critical, considering that its goal is that can assist you resolve any issues you may perhaps practical experience, for example registration at Lucky 31 Casino, account management, withdrawal procedure, and many others.
The participant from Spain has deposited money into his account, even so the cash appear to be missing. Participant’s criticism has been resolved effectively.